Your software, built.Your systems, running.Since 1992.
Tarmel is a Zagreb ICT company for information technology, consultancy and software development. We build custom software, look after the systems you already run, and bring proven partner software to Croatia and the region.
Film: illustration of three decades of computing, not the Tarmel office.
We break complex problems down until the solution is efficient, optimized and simple to run.
Our mission is to create innovative business models and IT solutions that help our partners increase their revenue, reduce costs and improve their business processes in general. Quality, efficiency and innovation are the three principles we build on.
1992
founded
and in information technology, consultancy and software development ever since
4
teams
.NET, Java, Oracle and mobile development
3
distributorships
NetSupport, Inventive Designers and Neuxpower for Croatia and the region
22M
users
work with NetSupport software worldwide (NetSupport, 2026), delivered and supported here by us
What we do for you
- 01
Custom software
Built with you, not for a template.
Windows, web and mobile applications designed and developed in synergy with the customer, plus maintenance of .NET and Oracle Forms systems.
- 02
Q-Apps
Our own ERP and CRM products.
Q-AdsManager for advertising businesses and Q-SalesManager for field sales, created to meet high standards of quality, efficiency and usability.
- 03
Partner software
Proven tools, supported locally.
Official partner and distributor for Croatia and the region: NetSupport remote control and IT management, Scriptura document solutions, NXPowerLite file compression.
- 04
Consulting
Expert and impartial advice.
IT strategy reviews, audits of business and IT systems, assessment of IT proposals, business transformation and network services.
- 05
Maintenance
Solved before it shows.
Long term maintenance of computers and software for all our clients, and guaranteed service for defective PCs wherever you bought them.
- 06
Training
A program that represents you.
CEO, Concrete Education Optimus: training customized to your organization's culture and goals, from Advanced Excel to IT security.
01 Custom software
You call for service when things go wrong. The problem started much earlier.
We know how that moment feels. That is why we recommend the opposite order: choose and configure well, maintain continuously, and solve problems before they ever show. Even in this area, you are not alone.
Before
Proper selection of hardware, software and network design minimizes the chance of problems.
During
Long term maintenance of computers and software, with annual support contracts for networks.
When it breaks
Quality service with a guarantee for defective PCs, regardless of where you bought them.
Recent work
From our own ERP and CRM products to native apps built with our partner Infinum for PTV Group, one of the market leaders in traffic and logistics software.
CRM for field sales, Tarmel product · 2014
Q-SalesManager
Specialized CRM business solution for management and improvement of sales. Genera powered by Q-SalesManager.
ERP for advertising space, Tarmel product · 2014
Q-AdsManager
Collection of specialized ERP solutions for management and improvement of advertising processes.
iPhone and Android app for PTV Group, with Infinum
PTV Events
PTV Events: iPhone and Android apps developed by the Tarmel and Infinum team.
Mobile app for PTV AG, with Infinum
Truck Parking Europe
At the time, the largest free European platform for truck parking facilities.
Which NetSupport tool do you need?
Pick the job. We are NetSupport's official partner and distributor for Croatia and the region, so trial, licensing and support come from Zagreb.
Support and control computers remotely
Remote control, from anywhere to anywhere.
The new flexible workplace is here. But are your existing IT support and management tools capable enough to keep your systems secure and both your in-house and remote employees working productively?
- Flexibility
- Efficiency
- Security
How we work together
1
Tell us the problem
Use the contact form, write to office@tarmel.hr or call us. We listen to the business scenario, not only the technical request.
2
We analyse and propose
Analysis, design and an impartial recommendation: custom software, a partner product, or a change in process.
3
We deliver and stay
Implementation, training for your people, and long term maintenance and support.
Trusted for the long term
Our commitment to quality in every segment of business activities has proven to be the only path to long term collaboration with our clients. Some of them:
- Belgium Embassy
- PTV Group
- Truckparking BV
- Consensusd.o.o.
- Cosmopolitan Lifed.d.
- CroatiaLloydd.d.
- Emersond.o.o.
- Enisond.o.o.
- Eurotraded.o.o.
- Generad.d.
- Martifarmd.o.o.
- Oktal pharmad.o.o.
- Palird.o.o.
- VIP-NET GSMd.o.o.
- Zagrebačka bankad.d.
- Zagrebinspektd.o.o.
And many more since 1992. References and our story
Official partner and distributor for Croatia and the region
Questions we hear
Yes. For defective PCs we provide quality service with a guarantee, regardless of whether you bought your computer from us or not.
Yes. NetSupport products can be downloaded as a free trial, and NetSupport Notify can be evaluated on your own site with a free 30 day trial. As the official distributor for Croatia and the region, we help with setup and licensing.
Our consulting is expert and impartial. Whether we review your IT strategy, audit your systems or assess IT proposals from other vendors, the recommendation follows your business needs.
.NET (ASP.NET MVC and Forms, WPF, Windows Forms, Entity Framework, DevExpress), Java, Oracle Forms from version 2i to 11i, and native mobile development for iOS, Android and Windows Mobile.
NetSupport ended sales of ServiceDesk on 31 March 2025 and technical support on 31 March 2026. As NetSupport's partner, we can review how your team uses it today and recommend the next step.
Yes. Beyond our most popular courses, we tailor a specific training program to your organization's culture and goals, based on sound adult learning principles.
Download the Tarmel Remote IT Support tool from the Support page, then call us on (+385) 1 65 23 738 or write to office@tarmel.hr.
Tell us what needs to work.
Our teams are ready to provide consulting and state of the art knowledge to fit your IT needs. If you have an interesting project or need a complete solution, do not hesitate to contact us.
- office@tarmel.hr
- Tarmel office
- Ul. Pile I. 1, 10000 Zagreb, Croatia
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- Remote IT support